Richmond User
@richmonduser1
I streamline client support, CRM operations, and project administration with measurable improvements.
NigeriaWhat I'm looking for
I've supported client operations at Ceksoft Technologies, Airtel Telecommunication, and BukSade Promotions through technical support, executive assistance, data entry, CRM management, and graphics design.
At Ceksoft Technologies, I served as the primary contact for 20 organizations, ran bi-weekly virtual meetings, managed Salesforce records, delivered webinars, and helped increase service revenue by 20%. At Airtel, I improved data accuracy and reduced record retrieval time by 50% through CRM optimization.
I'm passionate about integrating innovative technologies to transform institutional methods and enhance clients' experiences.
Experience
Work history, roles, and key accomplishments
Executive Assistant, Project Analyst, Technical Support
Ceksoft Technologies
Jan 2024 - Dec 2025 (1 year 11 months)
Served as primary contact for 20 organizations, enhancing client satisfaction and product adoption by 3%. Conducted bi-weekly virtual meetings, aligned client needs with product features, and collaborated with sales to upsell services, increasing revenue by 20%.
Customer Account Specialist, Data Entry Admin
Airtel Telecommunication
Jun 2020 - Dec 2021 (1 year 6 months)
Developed and nurtured client relationships, achieving a 65% client retention rate over 12 months. Conducted customer record assessments using HubSpot, improving identification of engagement opportunities by 22%.
Technical Support, Graphics Designer
BukSade Promotions
Jan 2017 - Jul 2017 (6 months)
Managed a technical system of 10 clients, increasing product satisfaction metrics by 30% within one year. Assisted in transition to a new CRM system, decreasing client response times by 50%.
Education
Degrees, certifications, and relevant coursework
Oduduwa University, Ipetumodu
Bachelor of Information Technology, Information Technology
2022 - 2024
Pursued a Bachelor of Information Technology at Oduduwa University, Ipetumodu from 2022 to 2024.
The Polytechnic, Ife
Higher National Diploma, Computer Science
2017 - 2020
Completed an HND in Computer Science at The Polytechnic, Ife from 2017 to 2020.
The Polytechnic, Ife
National Diploma, Computer Science
2017 - 2020
Completed an ND in Computer Science at The Polytechnic, Ife from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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