Eloghene Ekpese
@elogheneekpese
Organized administrative assistant with over five years of experience.
What I'm looking for
I am an organized and detail-oriented Administrative Assistant with over five years of experience providing exceptional administrative support and ensuring smooth office operations. My proficiency in managing schedules, coordinating communications, and maintaining accurate documentation has been instrumental in optimizing efficiency and productivity in various roles. I am skilled in utilizing tools such as Microsoft Office Suite, SharePoint, and CRM systems, which have allowed me to thrive in dynamic and remote work environments.
Throughout my career, I have demonstrated a strong ability to multitask and solve problems while upholding confidentiality. My experience as a Customer Support Representative at SkilledUp Life has honed my skills in resolving customer inquiries and enhancing user engagement. I have successfully implemented customer-focused strategies that increased user retention and fostered long-term client relationships. My previous role as an Administrative Officer at Eloy Digital World further solidified my expertise in managing executive calendars and leading transitions to digital systems, significantly improving operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
SkilledUp Life
Nov 2024 - Present (6 months)
Resolved over 250 customer inquiries weekly with a 95% satisfaction rate. Assisted users with onboarding, boosting engagement by 30%. Collaborated with the development team to address technical issues, reducing platform errors by 20%. Maintained detailed records of customer interactions, enhancing response times by 25%. Implemented strategies that increased user retention by 15%.
Customer Service Representative
Bossworld Media Limited
Jan 2022 - Sep 2023 (1 year 8 months)
Coordinated over 150 customer inquiries weekly, achieving a 90% satisfaction rate. Organized virtual meetings and conducted research to enhance service tools, increasing team efficiency by 30%. Managed CRM tools for tracking interactions and supported expense reporting processes, reducing errors by 25%.
Administrative Officer
Eloy Digital World
Jan 2018 - Jan 2019 (11 months)
Managed executive calendars and organized over 20 weekly meetings. Improved data accessibility on SharePoint and coordinated travel plans. Led the transition to a digital filing system, enhancing operational efficiency by 40%. Prepared meeting agendas and ensured follow-up on action items.
Education
Degrees, certifications, and relevant coursework
Usmanu Danfodiyo University
Postgraduate Diploma in Education, Education
2013 -
Nnamdi Azikiwe University
Bachelor of Science, Science
2005 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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