Eloghene EkpeseEE
Open to opportunities

Eloghene Ekpese

@elogheneekpese

Organized administrative assistant with over five years of experience.

Nigeria

What I'm looking for

I seek a role that values efficiency and supports career growth.

I am an organized and detail-oriented Administrative Assistant with over five years of experience providing exceptional administrative support and ensuring smooth office operations. My proficiency in managing schedules, coordinating communications, and maintaining accurate documentation has been instrumental in optimizing efficiency and productivity in various roles. I am skilled in utilizing tools such as Microsoft Office Suite, SharePoint, and CRM systems, which have allowed me to thrive in dynamic and remote work environments.

Throughout my career, I have demonstrated a strong ability to multitask and solve problems while upholding confidentiality. My experience as a Customer Support Representative at SkilledUp Life has honed my skills in resolving customer inquiries and enhancing user engagement. I have successfully implemented customer-focused strategies that increased user retention and fostered long-term client relationships. My previous role as an Administrative Officer at Eloy Digital World further solidified my expertise in managing executive calendars and leading transitions to digital systems, significantly improving operational efficiency.

Experience

Work history, roles, and key accomplishments

SL
Current

Customer Support Representative

SkilledUp Life

Nov 2024 - Present (6 months)

Resolved over 250 customer inquiries weekly with a 95% satisfaction rate. Assisted users with onboarding, boosting engagement by 30%. Collaborated with the development team to address technical issues, reducing platform errors by 20%. Maintained detailed records of customer interactions, enhancing response times by 25%. Implemented strategies that increased user retention by 15%.

BL

Customer Service Representative

Bossworld Media Limited

Jan 2022 - Sep 2023 (1 year 8 months)

Coordinated over 150 customer inquiries weekly, achieving a 90% satisfaction rate. Organized virtual meetings and conducted research to enhance service tools, increasing team efficiency by 30%. Managed CRM tools for tracking interactions and supported expense reporting processes, reducing errors by 25%.

Education

Degrees, certifications, and relevant coursework

Usmanu Danfodiyo University logoUU

Usmanu Danfodiyo University

Postgraduate Diploma in Education, Education

2013 -

Nnamdi Azikiwe University logoNU

Nnamdi Azikiwe University

Bachelor of Science, Science

2005 -

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Eloghene Ekpese - Customer Support Representative - SkilledUp Life | Himalayas