Open to opportunities

Eloghene Ekpese

@elogheneekpese

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A Technical Support Specialist with a strong passion for cloud security and DevOps.

Nigeria

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What I'm looking for

I seek a role that values efficiency and supports career growth.

I am a dedicated technical support specialist with a strong passion for cloud security and DevOps. With hands-on experience in AWS, Docker, and Terraform, I am committed to delivering exceptional support while embracing emerging technologies to enhance system security, efficiency, and automation. Passionate about cloud environments and automation, I leverage my skills to improve client experiences and drive solutions in dynamic, fast-paced environments. Whether it’s troubleshooting technical issues or optimizing cloud infrastructure, I combine technical expertise with a customer-first mindset to ensure seamless operations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Bossworld Media Limited

Jan 2022 - Sep 2023 (1 year 8 months)

Coordinated over 150 customer inquiries weekly, achieving a 90% satisfaction rate. Organized virtual meetings and conducted research to enhance service tools, increasing team efficiency by 30%. Managed CRM tools for tracking interactions and supported expense reporting processes, reducing errors by 25%.

Customer Service CRM Management Meeting Management Research Team Management Expense Reporting Communication Scheduling Data Management Problem Solving

Administrative Officer

Eloy Digital World

Jan 2018 - Jan 2019 (11 months)

Managed executive calendars and organized over 20 weekly meetings. Improved data accessibility on SharePoint and coordinated travel plans. Led the transition to a digital filing system, enhancing operational efficiency by 40%. Prepared meeting agendas and ensured follow-up on action items.