Mercy Onuorah
@mercyonuorah
Dedicated professional with expertise in customer service and data management.
NigeriaWhat I'm looking for
I am a dedicated and detail-focused professional with over four years of experience in various roles including executive support, customer service, sales, lead generation, virtual assistance, and data entry. My journey has equipped me with strong communication abilities and a proactive problem-solving mindset, which I leverage to provide exceptional service and enhance operational efficiency.
In my recent role as a Data Entry Specialist at East-Wind Media Ltd, I successfully managed client records through CRM tools, ensuring data accuracy and security. I collaborated with teams to streamline project workflows, resulting in a 25% increase in operational efficiency. My previous experiences in customer service and sales have further honed my skills in maintaining customer satisfaction and driving sales growth.
Experience
Work history, roles, and key accomplishments
Data Entry Specialist
East-Wind Media Ltd
Jan 2022 - Apr 2024 (2 years 3 months)
Delivered comprehensive support to senior executives, managing calendars, organizing meetings, and coordinating travel schedules. Enhanced operational efficiency by 25% through effective project management.
Customer Service Representative
Casmire Groups
Feb 2021 - Feb 2022 (1 year)
Provided outstanding service by efficiently handling inquiries and resolving customer issues. Maintained customer accounts using CRM software, contributing to a 15% boost in satisfaction ratings.
Sales Representative
Chisco Ltd
Jan 2021 - May 2021 (4 months)
Actively identified and chased sales opportunities through lead generation, achieving a 20% rise in quarterly sales. Collaborated with marketing to improve lead conversion rates.
Virtual Assistant
Delight Studios
Jan 2020 - Jan 2021 (1 year)
Delivered remote administrative support, including scheduling and managing projects. Used project management tools to track multiple client projects and meet deadlines.
Executive Assistant
Nestino International
May 2019 - Aug 2019 (3 months)
Maintained and entered data into databases with a 99% accuracy rate. Assisted in data analysis and reporting to enhance business practices.
Education
Degrees, certifications, and relevant coursework
UUUniversity of Uyo
Bachelor's degree, Business Management
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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