Open to opportunities

RIchie User

@richieuser1

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Results-driven account manager skilled in sales, retention, and AI-enabled process improvement.

Canada

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What I'm looking for

I seek a results-oriented sales or account role where I can drive retention and revenue, apply CRM and AI automation, and grow into leadership.

I am a results-driven account manager and sales professional with hands-on experience managing portfolios of 30–50+ active client accounts and driving consistent revenue growth. I improved customer satisfaction scores by 10–30% and increased account revenue by 22% quarter-over-quarter through proactive communication, onboarding improvements, and strategic upsell initiatives.

I have direct sales experience across door-to-door, dealership, and B2B channels, generating significant seasonal and recurring revenue (including $60,000 generated in a three-month door-to-door campaign and managing $180,000 ARR at a previous role). I combine CRM discipline, outreach and closing skills, and practical negotiation to convert prospects and reduce churn.

Technically comfortable with multiple CRMs and productivity tools, I apply AI prompt engineering and automation to streamline workflows and mitigate churn risk. I seek roles where I can apply my sales acumen, account management strengths, and automation skills to deliver measurable customer and revenue outcomes.

Experience

Work history, roles, and key accomplishments

Account Manager

Stan Darling Insurance

Nov 2024 - Nov 2025 (1 year)

Managed a portfolio of 30–50+ client accounts, improving satisfaction scores 10–30% and increasing overall account revenue 22% quarter-over-quarter through proactive support and AI-driven retention strategies.

Account Management CRM (Salesforce)Onboarding Cross Functional Collaboration Time Management

Sales Representative

Insight Pest Solutions

Jul 2024 - Oct 2024 (3 months)

Conducted door-to-door and cold outreach generating $60,000 revenue and $100,000 in contract value in three months by closing on discounts for reviews and building rapid trust with prospects.

Door to Door Sales Cold Calling Negotiation Closing Appointment Setting Outreach Transaction Processing Excel

Sales Consultant

Country Hills Hyundai

Nov 2023 - Jul 2024 (8 months)

Managed end-to-end vehicle sales, financing and CRM processes, generating leads via 150+ daily cold calls and coordinating paperwork to meet monthly targets.

Automotive Sales Cold Calling Negotiation Appointment Setting Copywriting

Junior Account Executive

Vision Electronics

Mar 2023 - Nov 2023 (8 months)

Managed $180,000 ARR, acquired 10 new clients and closed $15k–$60k deals through manual outreach, invoicing, quoting and CRM-driven relationship development.