Richea Parker
@richeaparker
Detail-oriented remote customer service representative with healthcare expertise.
United StatesWhat I'm looking for
I am a self-motivated remote customer service representative with over three years of experience supporting healthcare members through inbound and outbound phone and email channels. I consistently deliver high-quality service by resolving claims, assisting with account updates, troubleshooting website and password issues, and educating customers about benefits and policy changes.
My background includes roles at Resultscx, TTEC, Sagility (Humana), and front-line retail experience at McDonald's, where I developed strong multitasking, communication, and problem-solving skills. I am pursuing a business degree and remain committed to staying current with healthcare industry changes to provide accurate, empathetic support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ResultsCX
Jan 2023 - Present (3 years 2 months)
Handled inbound and outbound calls for healthcare customers, processed claims and updated account information, and educated customers on benefits to maintain high satisfaction levels.
Assisted healthcare customers with password resets, website troubleshooting, cancellations, and documented interactions to resolve benefits issues and improve access.
Patient Care Representative
Sagility
Jan 2020 - Jan 2022 (2 years)
Scheduled appointments, handled inbound and outbound patient calls, resolved insurance and claims questions, and coordinated with insurance reps to secure coverage.
Cashier
McDonalds
Jan 2018 - Jan 2020 (2 years)
Greeted customers, processed orders and payments accurately, assisted with self-order kiosks, maintained cleanliness and stocked items to support store operations.
Education
Degrees, certifications, and relevant coursework
Mississippi Delta Community College
Associate Degree in Business, Business
2024 -
Pursuing a business degree with coursework focused on foundational business concepts and practical skills; currently enrolled since 2024.
Riverside High School
High School Diploma, Secondary Education
Completed high school diploma in 2017 with general secondary education coursework.
Availability
Location
United StatesAuthorized to work in
Job categories
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