Riceline Avellanoza

Managed client inquiries, order coordination, and follow-ups while providing customer service. Created marketing content using Canva and handled social media communications by responding promptly to customer inquiries.

Handled customer inquiries with clear communication and timely issue resolution, later promoted to Quality Analyst. Conducted quality checks on customer interactions, reviewed records for errors, and prepared organized quality/performance reports with coaching and feedback to improve service quality.

Supported Japanese students through clear communication and adapting teaching conversations to individual needs. Facilitated engaging discussions using active listening and provided explanations to encourage participation and understanding.

Coordinated with property owners, landowners, and stakeholders on property documentation requirements and acquisition processes. Gathered, verified, and organized property records and tracked document status, deadlines, and outstanding requirements to support timely processing.

Provided administrative and documentation support to project engineers during project implementation and coordination. Prepared and maintained accomplishment reports and project records, coordinating communication to ensure timely information exchange and milestone documentation requirements.

Prepared, reviewed, and maintained correspondence, reports, contracts, and official documentation while ensuring completeness and compliance. Managed calendars and filing systems for physical and digital records, and followed up on report submissions and administrative documentation requirements.

Earned a Bachelor of Science in Civil Engineering from University of La Salette.