Ryan Rosalejos
@ryanrosalejos
I turn property research, CRM data, and complex workflows into clear, reusable systems.
PhilippinesWhat I'm looking for
I've completed a paid Jacksonville property-analysis project using county records, permit history, comparable sales, and public listing data. I documented sources and evidence limitations, produced stakeholder summaries and reusable templates, and built an AI-assisted HTML, CSS, and JavaScript research tool for organizing property analyses.
Across Westfield Solutions, ScapeLaunch, and Teleperformance, I've managed customer conversations, homeowner qualification, appointment scheduling, CRM records, and detailed documentation. I build trackers, calculators, SOPs, workflow guides, and practical tools that improve speed, accuracy, and consistency.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
Westfield Solutions
Jun 2025 - Jul 2026 (1 year 1 month)
Managed multiple concurrent customer conversations while maintaining detailed notes and organized records. Built trackers, calculators, workflow guides, and HTML-based tools to improve response speed, accuracy, and consistency.
Appointment Setter
ScapeLaunch
Oct 2024 - Jun 2025 (8 months)
Qualified homeowners, gathered addresses and project scope, scheduled estimator appointments, and maintained accurate lead records in GoHighLevel. Worked directly with the founder to refine scripts, qualification steps, follow-up practices, and repeatable workflows.
Handled 40-60 daily customer interactions involving billing, account, payment, and service concerns while documenting each case accurately in the CRM. Completed training as a top performer and worked within structured quality, documentation, and performance standards.
Education
Degrees, certifications, and relevant coursework
PHINMA Cagayan de Oro College
Information Technology
2024 - 2024
Studied Information Technology at PHINMA Cagayan de Oro College from July to November 2024.
University of Science and Technology of Southern Philippines
Architecture
2020 - 2022
Studied Architecture at the University of Science and Technology of Southern Philippines from 2020 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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