RJRamon Edquilang Jr
@ramonedquilangjr
Dedicated administrative assistant with expertise in real estate support.
PhilippinesWhat I'm looking for
I am an experienced Administrative Assistant specializing in real estate, dedicated to providing excellent and accurate service to clients. My background includes creating and tracking maintenance requests, generating lease agreements, and managing communications with property managers, owners, and tenants. I pride myself on my ability to resolve issues efficiently and contribute to higher occupancy rates through effective client interactions.
In my previous roles, I have demonstrated strong customer service skills as a Workforce Analyst and Customer Service Advisor. I excel at addressing customer complaints, identifying needs, and providing accurate information to enhance satisfaction and loyalty. My experience in various customer-facing roles has equipped me with the skills to manage multiple tasks while maintaining a focus on delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Admin Assistant (Real Estate)
ARMCOA; ORANGEREALTYGROUP
Sep 2021 - Present (4 years 3 months)
Created and tracked maintenance requests with property managers, owners, and tenants. Generated lease agreements and handled incoming calls, emails, and text messages. Resolved HOA violations and contacted rental leads to facilitate the leasing process.
Workforce Analyst
CHIME
Mar 2020 - Sep 2021 (1 year 6 months)
Analyzed workforce data to identify trends and improve operational efficiency. Collaborated with various departments to optimize staffing levels and resource allocation. Developed and implemented workforce strategies to meet business objectives.
Customer Service Advisor
Service Response Partners
Jul 2019 - Mar 2020 (8 months)
Resolved product and service issues by clarifying customer complaints, identifying needs, and providing accurate information. Focused on retaining customers by addressing complaints, increasing satisfaction, and securing service renewals. Offered discounts and special deals to address customer concerns and encourage continued business.
Customer Retention
Concentrix
Jul 2018 - Jun 2019 (11 months)
Assisted new and existing customers at risk of cancellation, addressing complaints to enhance satisfaction and loyalty. Provided service by answering product and service inquiries, processing orders, preparing correspondence, and fulfilling customer needs.
Sales Associate
VXI Global
Aug 2017 - Jan 2018 (5 months)
Demonstrated a basic understanding of sales principles while providing outstanding customer service. Managed multiple tasks while remaining attentive to customers and adapting to business needs. Presented a friendly and energetic demeanor to enhance customer experience.
Technical Support Representative
Teleperformance
Feb 2008 - Feb 2017 (9 years)
Resolved product and service issues by clarifying complaints, identifying causes, proposing solutions, implementing corrective actions, and ensuring resolution. Provided technical support for customers' accounts.
Education
Degrees, certifications, and relevant coursework
AMA Computer University
Bachelor of Computer Science, Computer Science
Studied the fundamentals of computer science.
ST. JAMES ACADEMY
High School Diploma, General Studies
Completed secondary education.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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