Elona Hasanaj

Provide customer support for travel-related issues on a work-from-home project using Nova Case CRM, maintaining high-quality service and issue resolution.

Train and improve clients' AI models by correcting and labeling texts across topics such as culture, leisure, and travel to enhance model accuracy.

Delivered customer support in the energy sector using SAP CRM, handling inquiries, transactions, and ensuring customer satisfaction.

Analyzed moderator performance, created accuracy and data records, conducted root cause analysis, and provided feedback to improve moderation quality.

Provided customer service via email and other channels, maintained professional customer interactions, and processed orders and requests.

Led animation and care activities for children aged 3–12, organized recreational programs, supervised meals and outings, and provided babysitting during winter months.

Supported students with special needs, created personalized learning plans, and led small-group activities including crafts, journalism, and labs.

Master’s Degree in Methodology, Organization and Evaluation of Social Services completed at the University of Trento; focused on organization and evaluation of social services, social policy and planning.

Passed the Italian State exam for qualification to the profession of social worker at the University of Trento on 30 November 2018.

Bachelor's Degree in Social Service from the University of Trento covering social service methods, social psychology, developmental psychology and related subjects.

High school diploma with a humanistic curriculum emphasizing philosophy, history and ancient languages (Latin and Greek).