Open to opportunities

Sourour Mezzi

@sourourmezzi

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Detail-driven content moderator turning customer insights into safer platforms.

Italy

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What I'm looking for

I’m looking for a role where I can enforce standards with precision, use my analytical mindset on real data, and improve customer experience through clear processes and careful follow-through.

I’m a detail-oriented professional with over 3 years of office-based experience across administration, customer operations, and database management. I’m fluent in three languages and I bring a strict attention to detail to everything I review and maintain.

As a Content Moderator at TELEPERFORMANCE (Aug 2022–Aug 2025), I safeguarded online communities by enforcing content policies and reviewing 500+ pieces of content daily across text, image, and video. I maintained a 98% accuracy rate and helped protect platform integrity by staying consistent, precise, and analytical.

Before that, I supported customers and operations at TELEPERFORMANCE (Aug 2020–Jul 2021), where I managed and resolved 600+ critical customer issues per month using SAP. I also collected and analyzed customer feedback to identify improvement opportunities and enhance the customer experience.

I’ve complemented this work with administrative and research experience, including managing a secure database of 100+ student profiles and maintaining 1,000+ product records for Click & Collect using Excel. I’m now leveraging tools like Excel, SPSS, and Google Forms to support data-driven decisions and smooth day-to-day business operations.

Experience

Work history, roles, and key accomplishments

Content Moderator

Teleperformance

Aug 2022 - Aug 2025 (3 years)

Safeguarded online communities by enforcing content policies and reviewing 500+ pieces of content daily across text, image, and video formats. Maintained a 98% accuracy rate across diverse content types to ensure platform integrity.

Content Moderation Policy Enforcement Quality Assurance

Commercial & Administrative Assistant

Edutest

May 2022 - Aug 2022 (3 months)

Managed a secure database of 100+ student profiles, tracking appointments, academic programs, and enrollment records. Handled 50+ daily customer inquiries via chat and calls.

Database Management Appointment Scheduling Enrollment Chat Support Call Handling

Customer Support

Teleperformance

Aug 2020 - Jul 2021 (11 months)

Managed and resolved 600+ critical customer issues per month using SAP. Collected and analyzed customer feedback to identify improvement opportunities and enhance the customer experience.

Customer Support Issue Resolution SAP Customer Feedback Analysis Customer Satisfaction

Marketing Intern

Monoprix

Feb 2019 - Present (7 years 5 months)

Designed promotional materials for the Monoprix catalog to support in-store and marketing campaigns. Entered, updated, and maintained 1,000+ product records for the Click & Collect e-commerce platform using Excel, ensuring data accuracy and consistency.

Promotional Materials Excel Data Entry Product Information Management

Administrative Intern

Sonede

Feb 2017 - Present (9 years 5 months)

Gained practical experience in administrative and operational processes. Monitored daily media coverage related to SONEDE and compiled structured reports.

Administrative Support Operations Media Monitoring Report Writing

Education

Degrees, certifications, and relevant coursework

University of Siena

Master's Degree in International Accounting and Management, International Accounting and Management

2025 -

Pursuing a Master Degree in International Accounting and Management with a focus on international business, strategic decision making, and economics.

Higher Institute of Technological Studies of Rades

Bachelor's Degree in Marketing, Marketing (Advertising Communication Techniques)

2016 - 2020

Activities and societies: Graduation project: analyzed consumer purchasing behavior using quantitative and qualitative research methods with SPSS on 1,000+ customers; designed and distributed surveys via Google Forms and cleaned/processed the survey data.

Completed a Bachelor Degree in Marketing focused on advertising communication techniques, including data analysis, market research, and campaign planning.