Open to opportunities

Ricardo Costa

@ricardocosta

Message

IT support professional skilled in troubleshooting, networking and cybersecurity.

United Kingdom

Message

What I'm looking for

I seek remote or flexible IT support roles where I can apply troubleshooting, networking and cybersecurity skills while contributing to a customer-focused team and continuing professional growth.

I am an IT Support professional with JBC Skills Career IT Level 2 certification and more than two decades of experience in customer-focused, fast-paced environments.

I specialise in 1st line remote IT support, hardware and software troubleshooting, Windows 10/11 administration, LAN/WAN networking and IP addressing, and Microsoft Azure fundamentals.

I have applied cybersecurity awareness and GDPR-compliant practices across roles, performed remote troubleshooting for connectivity and email setup, and configured user accounts, permissions and basic group policy settings.

I bring proven communication, organisational and team leadership abilities, and I am available for remote and flexible work while being eligible to work in the UK.

Experience

Work history, roles, and key accomplishments

Sous Chef

Urban Carnivorous

Mar 2025 - Apr 2025 (1 month)

Managed kitchen operations, led food preparation and service, and ensured quality and safety standards during a short-term appointment.

Kitchen Management Food Preparation HACCP Team Leadership Inventory Control Quality Assurance

Kitchen Manager

The Surrey

Aug 2024 - Feb 2025 (6 months)

Oversaw kitchen staff and operations, implemented processes to maintain service levels, and managed stock and compliance from Aug 2024 to Feb 2025.

Team Management Scheduling Stock Control Health & Safety Food Preparation

Chef / Team Leader

The Surrey

Oct 2018 - Aug 2024 (5 years 10 months)

Led kitchen teams, coordinated service shifts, and maintained quality and operational efficiency from Oct 2018 to Aug 2024.

Team Leadership Food Preparation Quality Control Training Inventory Management

Kitchen Manager

Kiss Me Hardy

Apr 2017 - Jun 2017 (2 months)

Managed daily kitchen operations, staff rota and stock control while ensuring compliance with food safety standards during a short-term role.

Kitchen Management Scheduling Inventory Control Health & Safety Staff Training

Commis Chef

King's College School

Sep 2016 - Mar 2017 (6 months)

Supported kitchen operations and meal preparation for a school environment, maintaining hygiene standards and assisting senior chefs.

Food Preparation Teamwork Time Management

Commis Chef

The Terrace

May 2015 - Sep 2016 (1 year 4 months)

Prepared ingredients and assisted service staff, maintaining kitchen cleanliness and supporting culinary operations from May 2015 to Sep 2016.

Ingredient Prep Kitchen Hygiene Food Safety Teamwork Service Support

IT Support Technician

Self Employed

Provided 1st-line remote IT support, diagnosed and repaired hardware/software issues, and advised customers on hardware selection and cybersecurity best practices.

Remote Support Troubleshooting Cybersecurity Ticketing Systems Customer Service

Education

Degrees, certifications, and relevant coursework

JBC Skills Career

Level 2 Certificate, Information Technology

2025 - 2025

Activities and societies: Coursework in hardware/software, LAN/WAN networking, cybersecurity awareness, Microsoft Azure basics, ticketing and customer support; employability and workplace skills.

Completed JBC Skills Career IT Level 2 covering IT fundamentals, networking basics, cybersecurity awareness, cloud computing basics, and customer support skills.