Open to opportunities

Izabela Gorniak

@izabelagorniak

Message

Highly motivated individual seeking entry-level IT Support position.

United Kingdom

Message

What I'm looking for

I am looking for a supportive environment where I can grow my IT skills and contribute to a team.

I am a highly motivated and quick-learning individual eager to start my career in IT support. With a strong foundational understanding of IT principles gained through my academic qualifications and the Google IT Support Professional Certificate, I am ready to apply my technical aptitude and problem-solving skills in a dynamic IT team.

My experience as an Assistant Restaurant General Manager at KFC has honed my communication and customer service skills, ensuring that I can provide effective support to users. I have a proven ability to learn quickly and adapt to new technologies, which I believe will be invaluable in an IT support role.

Experience

Work history, roles, and key accomplishments

Current

Assistant Restaurant General Manager

Current

KFC

May 2012 - Present (13 years 6 months)

Trained Front of House (FOH), Middle of House (MOH), and Back of House (BOH) staff on restaurant policies, guest service techniques, and communication skills to ensure positive experiences. Optimized profits by controlling labor costs daily.

Staff Training Quality Control Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Google

Professional Certificate, IT Support

Completed the Google IT Support Professional Certificate, gaining foundational knowledge in IT principles, hardware, software, networking, operating systems, and security. Developed strong troubleshooting, problem-solving, and customer service skills essential for an IT support role.