Open to opportunities

Kurt Maxell User

@kurtmaxelluser

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Customer-focused IT support professional specializing in troubleshooting hardware, software, and help desk solutions.

United Kingdom

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What I'm looking for

I’m looking for a remote work-from-home role where I can deliver help desk and technical support, troubleshoot Windows and hardware/software issues, and provide reliable customer service while improving operations through strong process management.

I’m a dedicated and adaptable support professional with a strong customer-service background and hands-on IT knowledge. I combine technical troubleshooting skills with clear, professional communication to help customers get answers quickly.

I’ve studied BSc Computer Networks and System Support at Bradford College (completed up to Year 1) and built practical capability through coursework in IT support, networking, operating systems, and hardware maintenance. I also hold Cisco IT Essentials and an A+ Academy certificate, strengthening my confidence in PC building, Windows installation/maintenance, and basic security fundamentals.

In fast-paced environments, I’ve supported smooth operations while staying calm under pressure. I’ve coordinated logistics, managed inventory and supplies, and maintained equipment and workplace safety compliance—experience that translates well into structured help desk workflows.

Whether I’m supporting customers directly or coordinating behind the scenes, I bring team collaboration, time management, and process coordination to every task. I’m seeking remote, work-from-home opportunities where I can deliver IT support, resolve technical issues, and keep service quality consistent.

Experience

Work history, roles, and key accomplishments

Current

Operations, Logistics & Maintenance

Current

Little Lotus

Jan 2026 - Present (5 months)

Managed daily operations and improved workflow efficiency by coordinating logistics, inventory, and supply distribution. Maintained equipment and supported workplace safety compliance to ensure smooth cross-department performance.

Operations Management Logistics Coordination Inventory Management Distribution Equipment Maintenance Safety Compliance Workflow Optimization

Training Sous Chef

Lokky’s Restaurant

Mar 2025 - Jan 2026 (10 months)

Assisted with daily restaurant operations, supporting staff supervision and customer service in high-pressure service environments. Ensured quality control and hygiene compliance while helping maintain consistent service standards.

Kitchen operations Staff Supervision Customer Service Quality Control Time Management Team Collaboration

Senior Sous Chef

Mizu Pan Asian Restaurant

Mar 2021 - Jun 2022 (1 year 3 months)

Led kitchen teams and coordinated daily operations while maintaining safety and operational standards. Supported planning and helped train staff to improve consistency and performance.

Team Leadership Kitchen operations Safety & Standards And Operations Planning Staff Training Quality Assurance Process Management

Assistant Store Manager

Lotus Sushi and Bento

Dec 2017 - Oct 2018 (10 months)

Managed customer service and day-to-day store operations, supervising staff and supporting inventory management. Maintained accurate records and handled cash procedures to support reliable store operations.

Customer Service Store Operations Staff Supervision Inventory Management Cash Handling Record keeping Process Compliance

Team Leader, KFC

QFM Group

Mar 2013 - Jul 2014 (1 year 4 months)

Managed shifts and supervised team members while handling front-of-house customer service operations. Supported staff training and contributed to operational improvements to strengthen service delivery.

Shift Management Team Leadership Customer Service Staff Training Time Management

Education

Degrees, certifications, and relevant coursework

Bradford College

BSc Computer Networks and System Support, Computer Networks and System Support

Studied BSc Computer Networks and System Support at Bradford College, completing coursework up to Year 1 and gaining knowledge in IT support, networking fundamentals, operating systems, and hardware maintenance.