Open to opportunities

Lule Ketema

@luleketema

Message

Adaptable IT support specialist with a focus on cybersecurity.

United Kingdom

Message

What I'm looking for

I am looking for a role that offers growth opportunities in cybersecurity and IT support.

I am a highly adaptable and determined IT support specialist with over nine years of experience in fast-paced environments. My journey began with a strong foundation in technical troubleshooting, customer support, and cybersecurity, honed through intensive training with Generation UK. I excel in diagnosing and resolving hardware, software, and network issues, ensuring that IT systems run smoothly and securely.

My previous experience as a head chef has significantly enhanced my organizational and leadership skills, which I now apply in the IT field. I am proficient in using ticketing systems like ServiceNow and Jira, and I have a deep understanding of ITIL4. My commitment to continuous learning drives me to stay updated with the latest technologies and cybersecurity best practices, allowing me to proactively identify and resolve potential IT issues.

As I transition to more senior IT roles, I am eager to leverage my technical expertise and transferable skills to contribute to a dynamic team. I am passionate about driving success in IT roles and committed to delivering high-quality results while ensuring compliance with cybersecurity standards.

Experience

Work history, roles, and key accomplishments

Current

IT Support with Cybersecurity

Current

Generation UK and Ireland

Jan 2024 - Present (1 year 6 months)

Completed an intensive training program focused on IT support and cybersecurity, gaining hands-on experience in troubleshooting hardware, software, and network issues. Developed skills in using ticketing systems, remote desktop tools, and documenting technical processes while also learning to protect systems from cyber threats.

Technical Troubleshooting Ticketing Systems Remote Tools Documentation Risk Management Customer Support

Head Chef

Hidden Bar Restaurant

Jan 2020 - Dec 2021 (1 year 11 months)

Responsible for creating menu items and recipes, developing Italian dishes, and ensuring quality and variety. Managed food inventory, conducted stock taking, and handled ordering and organization. Trained and managed other chefs of all levels.

Inventory Management Staff Training Kitchen Management Recipe Development Stock Control Food Ordering Quality Assurance Team Leadership Italian

Sales

AJG Direct

Jan 2012 - Dec 2013 (1 year 11 months)

Achieved several sales per day through face-to-face and phone interactions with customers. Worked for various charities through the company, demonstrating strong communication and interpersonal skills in a sales environment.