Open to opportunities

Ricardo Boothe

@ricardoboothe

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Customer-focused service professional with hands-on mechanical and merchandising experience and forklift certification.

Canada

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What I'm looking for

I seek a collaborative, customer-focused role that combines service, inventory/warehouse responsibilities and hands-on mechanical or maintenance work with opportunities to grow technical skills.

I am a customer-focused professional with multi-year experience in remote customer support, in-store merchandising, and hands-on mechanical assistance. I combine strong communication skills with practical shop and warehouse experience.

At J&J Support Services I handled phone, email and live-chat inquiries, maintained CRM records and contributed to customer retention through empathetic, timely service and efficient issue resolution.

As a merchandiser I managed order picking, inventory counts and quality control, ensuring product freshness, accurate stock levels and an organized store environment that improved the customer experience.

In garage and helper roles I maintained shop cleanliness, assisted with automotive repairs, operated forklifts and received training in welding (MIG, TIG, Stick) and B620 calibration; I’m seeking opportunities that let me blend service, logistics and hands-on technical work.

Experience

Work history, roles, and key accomplishments

General Helper

Dependable Truck and Tanks

Dec 2024 - Mar 2025 (3 months)

Maintained garage cleanliness and assisted with mechanical repairs, forklift operations, B620 calibration, and welding support to enable timely vehicle servicing.

Automotive Repair Equipment Calibration MIG Welding TIG Welding Stick Welding Garage Maintenance

Merchandiser

Oceans Fresh Food Market

Mar 2024 - Dec 2024 (9 months)

Conducted order picking, inventory counts, and restocking to maintain accurate stock levels and product freshness, improving shelf availability and store presentation.

Inventory Management Order picking Stocking Quality Control Time Management

Customer Service Specialist

J&J Support Services

Jan 2021 - Mar 2024 (3 years 2 months)

Responded to customer inquiries via phone, email, and live chat, resolving issues and processing orders and returns to support customer retention over a three-year period.