Demur User
@demuruser
Motivated customer service professional with strong problem-solving skills.
CanadaWhat I'm looking for
I am a motivated and adaptable professional with over a year of experience in remote customer service, mechanical labor, and warehouse logistics. My strong work ethic and problem-solving abilities allow me to thrive in fast-paced environments, making me a valuable asset in both physical and digital workspaces.
In my recent role at Dynamite Garage, I provided virtual support to clients in the automotive industry, managing customer satisfaction and follow-up support through CRM tools. My previous experience at Nordia Call Center honed my skills in handling high volumes of customer service calls, where I maintained a 95% customer satisfaction rate. I am known for being a fast learner and a dependable team player, ready to tackle any challenge that comes my way.
Experience
Work history, roles, and key accomplishments
Remote Customer Service
Dynamite Garage
Feb 2023 - Apr 2024 (1 year 2 months)
Provided virtual support to clients in the automotive industry, assisting with appointment scheduling and inquiries via email and phone. Maintained service logs and responded to customer concerns in real time, managing customer satisfaction and follow-up support through CRM tools.
Customer Service Representative
Nordia Call Center
Jun 2022 - Jan 2023 (7 months)
Handled a high volume of inbound and outbound customer service calls, resolving billing and service issues using ticketing systems. Logged interactions in Salesforce and escalated technical issues as needed, maintaining a 95% customer satisfaction rate.
Warehouse Associate
Priority Wiring and Cable
Jan 2021 - Apr 2022 (1 year 3 months)
Picked, packed, and labeled merchandise for daily shipments, and transported materials using forklifts and pallet jacks. Performed routine inventory audits and maintained warehouse logs, ensuring compliance with safety standards and protocols.
Education
Degrees, certifications, and relevant coursework
Demur hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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