At Zebra Technologies, I lead an eight-person Order Management team supporting LATAM and US customers, overseeing the full order cycle and resolving complex customer escalations. I delivered 99.5% Salesforce resolution performance, 99.3% quality, and reduced order-related customer requests by 30% year over year through workflow standardization and clearer ownership.
I've also led international purchasing and trade operations at Grupo Trevox, supported trade compliance at Bocar Group, and managed procurement activities at John Crane. I bring hands-on experience connecting Sales, Supply Chain, Logistics, Finance, suppliers, distributors, and customers to improve operational performance.
