Raul User
@rauluser2
I improve customer service, supply chain, forecasting, and order fulfillment across retail and automotive operations.
MexicoWhat I'm looking for
I've improved customer service and supply chain performance at Fram Group Services Mexico, Honeywell Automotive de Mexico, and Distribuidora Liverpool. At Fram Group, I led the Back Order Report project that increased fill rate from 75% to 90% while managing key automotive accounts and international logistics.
Across 24+ years, I've managed SAP/EDI operations, purchasing, inventory, forecasting, and order fulfillment. I led 250 employees and a MXN $750M annual sales budget at Liverpool, maintained 98% inventory accuracy, and improved EDI accuracy from 83% to 95% at Honeywell.
Experience
Work history, roles, and key accomplishments
Customer Service Representative Sr
Fram Group Services Mexico
Sep 2023 - Present (2 years 11 months)
Led the Back Order Report project, increasing fill rate from 75% to 90%. Managed key accounts with Volvo, GM, Toyota, Nissan and Ford, and consistently met KPIs including service level above 95% and abandon rate below 1.5%.
Education
Degrees, certifications, and relevant coursework
Universidad Liverpool
Bachelor's Degree, Administration, Marketing and Sales
Activities and societies: Certification in Quality Management under ISO 9001:2000; Course at the School of Administrative Operations; Diploma and Certification SAP BI; Instructor of 'Financial Analysis and Decision Making' at Grupo Liverpool.
Bachelor's degree in Administration, Marketing and Sales. Certification in Quality Management under ISO 9001:2000 and SAP BI diploma.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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