Open to opportunities

Rica Omordia

@ricaomordia

Message

I convert leads into retained customers through consultative telesales and account management.

Nigeria

Message

What I'm looking for

I'm looking for a remote sales, telesales, customer success, or account management role where I can convert leads, build lasting customer relationships, manage CRM pipelines, and exceed sales targets.

I've converted 500+ leads at Mint Digital Bank through consultative selling, structured objection handling, and targeted follow-up. I handled 50+ inbound sales enquiries daily while maintaining CRM records for 100+ customer interactions each day.

As Store Manager at Next Stop Mart, I manage daily operations and coach a team of 3+ staff on customer engagement and sales techniques. I build trust-based client relationships that encourage repeat business and maintain a customer-first environment.

My experience also includes customer service, online order coordination, SEO content writing, and administrative support in remote and fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Store Manager

Current

Next Stop Mart

Jan 2023 - Present (3 years 7 months)

Managed daily store operations and a team of 3+ staff, setting performance targets and coaching on customer engagement. Built trust-based client relationships that drove repeat business.

Team Management Customer Engagement Consultative Selling Customer Service Shift Scheduling Cash Reconciliation

Customer Care & Telesales Representative

Mint Digital Bank

Jan 2021 - Jul 2022 (1 year 6 months)

Converted 500+ leads within 18 months through consultative selling and targeted follow-up. Handled 50+ inbound sales inquiries daily, qualifying leads and identifying upsell opportunities.

Telesales Cold Calling Lead Generation Lead Qualification Upselling Cross Selling Customer Retention CRM Management HubSpot Salesforce KPI Reporting Data Entry Reporting Remote Coordination

SEO Content Writer

SkillPatron

May 2020 - Dec 2020 (7 months)

Created keyword-optimised content for digital marketing campaigns, demonstrating strong written communication and research ability.

SEO Content Writing Keyword Research Digital Marketing Written Communication

Customer Service Representative

Accion Chinese Restaurant

Jan 2020 - Jun 2020 (5 months)

Coordinated online order management, drop-off scheduling, and payment follow-ups for 30+ daily customers via phone and digital platforms. Resolved customer concerns promptly and professionally.

Customer Service Order Management Payment Processing problem resolution

Administrative Assistant (Intern)

Gravity Media Limited

Jan 2019 - Apr 2019 (3 months)

Supported event planning and procurement operations across multiple client projects. Assisted in partner relationship management and general administrative duties.

Event Planning Procurement Administrative Support Partner Relationship Management