Open to opportunities

Opemipo Adebiyi

@opemipoadebiyi

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Customer-focused sales and support professional driving revenue and retention.

Nigeria

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What I'm looking for

I seek a growth-oriented role where I can combine sales, customer support, and digital marketing to drive revenue, improve retention, and deliver excellent client experiences.

I am a customer-focused sales and support professional with hands-on experience across retail and remote environments, delivering measurable revenue growth and strong client relationships. I have successfully retained and expanded customer bases through targeted sales strategies and engaging brand storytelling.

My background includes roles as a sales representative, customer care lead, and social media assistant where I launched seasonal collections, met/exceeded sales targets, and created platform-specific content that aligned with brand voice and objectives. I combine strong administrative discipline with persuasive communication and CRM knowledge to ensure smooth operations and high satisfaction.

I hold a B.Sc. in Economics and certifications in marketing and customer service, and I continuously develop practical skills through programs like McKinsey Forward. I seek opportunities to apply my sales, customer service, and digital marketing skills to drive growth and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Sales Representative

Fashion Click Global

May 2024 - Oct 2025 (1 year 5 months)

Managed sales strategy and client relationships for an independent fashion brand, launching two seasonal collections and increasing direct e-commerce revenue through targeted email and social campaigns.

Sales Strategy Customer Retention Email Marketing Campaigns Client Engagement Merchandising CRM

Freelance Customer & Sales Representative

Outsource Global

Jan 2024 - Dec 2024 (11 months)

Provided remote customer support via chat, email and calls; onboarded new clients and met/exceeded sales targets while resolving complaints and delivering client reports to inform business decisions.

Customer Support Customer Onboarding Chat Support Email Support Complaint Resolution CRM

Social Media Assistant

Khaftan Abuja

Jan 2023 - Dec 2023 (11 months)

Managed social media strategy and created platform-specific content to align with the startup's brand voice, improving customer engagement and content consistency.

Social Media Management Content Creation Brand Voice Content Strategy Copywriting

Sales & Customer Care Representative

Furaha (H.B Enterprises)

Jan 2020 - Dec 2022 (2 years 11 months)

Supported sales operations and administration, maintained customer records, implemented sales procedures to boost productivity, and co-managed sales projects to meet deadlines and quality standards.

Sales Support Customer Service Administrative Support Process Improvement order fulfillment Multitasking