Open to opportunities

Precious Okoronkwo

@preciousokoronkwo

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I’m a customer & sales representative who turns inquiries into loyal clients using data-driven follow-ups.

Nigeria

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What I'm looking for

I’m looking for a role where I can handle customer inquiries and sales conversions, manage online reputation, and run data-informed digital marketing. I want a team that values measurable results, fast responsiveness, and continuous improvement.

I’m a result-driven Customer & Sales Representative with over 4+ years of experience in contact customer support and client relationship management. I leverage tools, partnerships, and data-driven insights to fuel brand success and keep communication fast, accurate, and helpful.

In remote and on-platform roles, I conduct 25+ prospecting calls per week, maintain a 95% response rate through follow-ups, and manage client portfolios virtually. I’ve also driven online reputation results by responding to reviews daily with a 100% response rate using tools like Luau and Sprinklr.

I combine customer empathy with strong PR/marketing execution—managing social media across 7+ accounts and boosting followers by 25%, engagement by 50%, and enquiries by 30%. I enjoy turning strategy into measurable outcomes while staying current with industry trends.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Tana Healthcare

Jan 2021 - Jan 2022 (1 year)

Managed office operations by coordinating schedules and ensuring smooth communication across teams. Prepared reports, handled correspondence, maintained accurate records, and supported customer service activities.

Office Administration Schedule Coordination Report Writing Record keeping Customer Service Communication Basic Graphics And Content Writing

Student Intern

Applied Biotech International Limited

Jan 2018 - Jan 2019 (1 year)

Performed administrative tasks and assisted with office management while supporting biotechnology research activities. Collected and analyzed sample data, maintained records, contributed to research reports, and supported lab protocols through literature reviews.

Administrative Support Data Collection Data Analysis Record keeping Research Report Writing literature review

PR & Marketing Executive

Transcorp Hilton Abuja

Jan 2022 - Present (4 years 4 months)

Managed and responded to online reviews daily, maintaining a 100% response rate. Increased brand visibility through campaigns and partnerships, driving 25% more followers, 50% higher engagement, and 30% more enquiries.

Public Relations Online Reputation Management Digital Marketing Social Media Strategy Partnership Management Video Editing Campaign Execution

Social Media Manager & Sales Rep

Goshen Life

Jan 2022 - Present (4 years 4 months)

Developed engaging social media content and marketing campaigns while supporting sales with targeted promotional materials. Provided customer service by addressing inquiries and resolving issues in a timely manner.

Social Media Content Creation Marketing Campaigns Sales Support Customer Service Client Communication

Remote Sales Representative

Jumia Ng

Conducted 25+ prospecting calls per week and maintained a 95% response rate through follow-ups on social media. Managed client portfolios virtually and handled online calls and customer support interactions.

Sales Prospecting Customer Support Client Relationship Management Lead Management Response Rate Optimization