Ribeiro User
@ribeirouser
Junior Network Support L2 at Nordex Group supporting network services for wind turbines and troubleshooting router connectivity in OT environments.
PortugalWhat I'm looking for
At Nordex Group, I support IT services and network connectivity for wind turbines and wind farms. I investigate network incidents, focusing on routers, remote connectivity, and communication paths in an OT environment.
I perform second-level investigations to isolate network faults before resolution or escalation, and coordinate incident resolution with international technical teams. I also maintain ticket documentation and follow-up.
At Inetum, I provided L2 field and helpdesk support for Águas do Douro e Paiva and SimDouro, diagnosing hardware, Windows, peripheral, and connectivity issues. My earlier support roles included service desk work at Parfois and customer support at PCDIGA and ManpowerGroup Portugal.
Experience
Work history, roles, and key accomplishments
Ensure IT services and network connectivity for wind turbines and wind farms, supporting operational availability across remote sites. Manage and troubleshoot incidents affecting network components, with a focus on routers, remote connectivity, and communication paths.
Provided L2 field and helpdesk support for Águas do Douro e Paiva and SimDouro, handling incidents and service requests in business-critical environments. Diagnosed and resolved hardware, Windows, peripheral, and connectivity issues through on-site and remote intervention.
Customer Support - Cartão Continente | Plug & Charge
ManpowerGroup Portugal
Jul 2024 - Mar 2025 (8 months)
Handled multi-channel customer support, using SAP for order processing and Zendesk for issue management.
IT Support Technician - Service Desk
Parfois
Nov 2023 - Apr 2024 (5 months)
Provided service desk support for Windows, user access, hardware, and workplace IT incidents.
Customer Support
PCDIGA
Sep 2021 - Nov 2023 (2 years 2 months)
Delivered customer support in a technology retail environment, assisting with product and service-related enquiries.
Education
Degrees, certifications, and relevant coursework
Escola Profissional Bento de Jesus Caraça
Professional Secondary Education, IT Equipment Management
2016 - 2019
Completed professional secondary education as an IT Equipment Management Technician.
Availability
Location
PortugalAuthorized to work in
Salary expectations
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