Paulo Teixeira

Configured and validated monitoring systems for wind turbine assets, ensured data integrity and restored data flow, and produced commissioning and validation reports to support operational reliability.

Monitored backups and replication in production, identified and escalated incidents, executed client runbooks, and supported disaster recovery tests with accurate documentation of results.

Coordinated daily physical backup movements between data centers, managed secure retrieval and storage of backup media, and maintained logs to ensure data integrity and compliance.

Provided technical customer support via phone and remote channels, resolved issues per procedures and escalated complex incidents to senior teams.

Delivered technical and customer support via phone and remote channels, following procedures and escalating when necessary during a professional internship.

Provided technical and customer support via phone and remote channels and resolved issues following defined procedures during a professional internship.

Raised membership door-to-door and in commercial establishments and assisted the quality auditor with delivery logistics for members.

Managed stock reception and organization, repositioned goods, ensured product availability and validity, and provided customer service in-store.

Provided on-site and remote technical support for hardware and software, installed and updated systems and applications, and maintained data records and basic database tasks.

Supported customer service and provided on-site and remote technical assistance, coordinated trainee activities, and maintained computer equipment.

Cataloged, organized and maintained electrical equipment and supported maintenance of surveillance system materials during a short-term traineeship.

Completed Técnico de Eletrónica, Automação e Computadores vocational secondary programme focusing on electronics, automation and computer systems.