Open to opportunities

Hugo Miguel

@hugomiguel

Message

I resolve telecom technical incidents across mobile, fixed, internet, TV, and phone services.

Portugal

Message

What I'm looking for

I'm looking for a technical support or network operations role where I can resolve complex service incidents, support customers and teams, and contribute to continuous operational improvement.

I currently provide second-line back-office technical support at Vodafone Portugal, analyzing, diagnosing, and resolving tickets for internet, TV, and fixed-phone services.

At NOS Comunicações, I supported mobile and fixed networks, handled fault resolution, billing and payment issues, and contributed to mobile network supervision, maintenance, and continuous improvement. I also coordinated teams to improve operational efficiency.

Earlier at Vodafone Portugal, I managed customer complaints, supported points of sale and commercial contract renewals, and led team meetings. At Randstad, I supported banking customers through document verification, chat and email assistance, and escalation of complex internal cases.

I'm comfortable working in Portuguese and English and use tools including Microsoft Office, Siebel, Kalix, VMware, Citrix Virtual Desktop, Gmail, and Apple iOS and macOS.

Experience

Work history, roles, and key accomplishments

Current

2ª linha tecnica Backoﬃce

Current

Vodafone Portugal

Dec 2024 - Present (1 year 8 months)

Provided technical support, analyzing, diagnosing, and resolving tickets related to internet, TV, and fixed telephone services, including fault identification, connectivity tests, service configuration, and incident follow-up until normalization.

Technical Support Troubleshooting Incident Management Internet TV