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Rhonda Walkenshaw

@rhondawalkenshaw

Client Services Executive at Ivy Education managing 41 international accounts from onboarding through renewal, with five consultancy upsells in the latest reporting period.

South Africa

Message

At Ivy Education, I manage 41 international university admissions accounts end to end, from onboarding and consultant matching through delivery, escalation and renewal. I onboarded all new clients within the five-working-day service standard and generated five consultancy upsells in the most recent reporting period.

Previously, I led delivery of B2B document and website projects at Kurtosys and client onboarding at Autochartist. I also established the administrative and financial operations of CPoint Solutions, and use AI tools in my daily workflow for correspondence, reports and data analysis.

Experience

Work history, roles, and key accomplishments

Current

Client Services Executive

Current

Ivy Education

Jun 2024 - Present (2 years 5 months)

Manage a portfolio of 41 active client accounts for a London education consultancy, owning each relationship end to end from onboarding through delivery to renewal. Coordinate external consultants, resolve commercial escalations, and use AI tooling daily.

Account Management Client Onboarding CRM AI Tools Project Coordination Commercial Negotiation Reporting

Operations & Administration Manager

CPoint Solutions (Pty) Ltd

Apr 2023 - May 2024 (1 year 1 month)

Established administrative and financial operations for a newly registered consultancy, including VAT compliance, invoicing, and supplier administration. Researched contract opportunities and prepared proposals.

Operations Management Financial administration VAT Compliance Invoicing Proposal Writing Office Management

Candidate Property Practitioner

Harcourts Helderkruin

Aug 2022 - Apr 2023 (8 months)

Managed residential sales from listing through to transfer, including client acquisition, property marketing, and buyer qualification. Handled administrative and compliance requirements for each mandate.

Real Estate Sales Client Acquisition Property Marketing Compliance Administration

Onboarding Project Manager

Autochartist

Nov 2017 - Jun 2022 (4 years 7 months)

Led client onboarding end to end across QA, finance, technical, design, and engineering teams. Managed customer success, created training materials, and developed new client solutions with executive and product teams.

Project Management Client Onboarding Customer Success Training Documentation Cross functional Coordination

Project Manager

Kurtosys

Jun 2020 - May 2022 (1 year 11 months)

Led end-to-end delivery of B2B document and website projects for institutional clients, from onboarding to go live. Ran Agile delivery across configuration, QA, and product teams, and owned project reporting.

Project Management Agile Jira Confluence Smartsheet Basecamp Stakeholder Management Reporting

Customer Success Manager

Autochartist

Mar 2021 - Nov 2021 (8 months)

Worked with financial services clients to automate their client engagement processes and content, helping their teams attract, retain, and extend the lifetime of their own customers.

Customer Success Client Engagement Financial Services Automation Content Management

Customer Support Specialist

Autochartist

Jul 2016 - Nov 2017 (1 year 4 months)

Provided end user and client support, client deployment and onboarding, and relationship building, alongside light SQL database upkeep.

Customer Support Client Onboarding SQL Relationship Building

Sales Administrator

UDM International

Jun 2015 - Jun 2016 (1 year)

Managed lead allocation, distribution, and daily conversion tracking across the sales floor. Produced daily call quality assessments and weekly sales averages by agent and by batch.

Sales Administration Lead Management Reporting Data Tracking