At Excel@Uni, I lead the post-sales client function for corporate bursary funders, covering retention, account health, renewals and expansion. I built client health reporting and a monthly satisfaction survey, and introduced structured check-ins to shift the team toward proactive service.
At Onyx Educate, I coordinated 190+ annual university classes and managed a network of 200+ tutors. I introduced a structured class setup process that cut setup time by 50%, and developed training materials and tutor feedback cycles.
At OfferZen, I coached candidates on interview preparation, salary negotiation and career transitions, and improved onboarding workflows across UK, SA and EU markets. Earlier, at TeachMe2, I managed Support Team operations, developed SOPs and retention strategies, and handled invoicing and reconciliation.
