Open to opportunities

Aubrey Escano

@aubreyescano

Message

Customer Service Representative specializing in Logistics Support

Philippines

Message

What I'm looking for

I’m looking for a fast-paced customer support or logistics support role where I can manage high-volume calls and emails, track shipments, schedule deliveries, and resolve customer issues while meeting KPIs and improving processes.

I’m a Customer Service Representative with 3 years of experience supporting logistics and delivery operations, handling inbound and outbound calls, email support, and shipment tracking. In my role, I managed 150+ outbound calls daily for delivery updates and coordinated shipment schedules, while handling 100+ customer emails per day to resolve inquiries quickly and accurately.

I focus on maintaining excellent service standards under pressure, using company systems to keep accurate interaction and delivery records. I also collaborate with internal teams to ensure efficient delivery coordination, consistently meet KPIs for customer satisfaction, response time, and accuracy, and contribute to process improvements that enhance operational efficiency and the customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alorica Philippines

Jan 2023 - Jan 2026 (3 years)

Managed 150+ outbound calls daily and handled 100+ customer emails per day to provide delivery updates and resolve order-related concerns. Coordinated shipment tracking and delivery scheduling, rescheduling requests, and maintained accurate records using company systems while meeting customer service KPIs.