AV
Open to opportunities

Ariel Villarmente

@arielvillarmente

Experienced professional in customer service and logistics management.

Philippines

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities in customer service and logistics.

I am an experienced professional with a diverse background in the BPO, logistics, and security industries. My expertise lies in customer service, operations management, logistics coordination, and security protocols. I have a proven track record of improving processes, leading teams, and ensuring operational efficiency in fast-paced environments.

Throughout my career, I have consistently delivered exceptional service and driven business growth while maintaining high standards. My recent roles as a customer service representative have honed my skills in managing customer expectations, resolving issues efficiently, and enhancing overall service quality. I am passionate about leveraging my skills to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

TP
Current

Customer Service Representative

TELUS International Philippines

Feb 2024 - Present (1 year 4 months)

Assisted customers with lost items during Uber rides, verifying ride details and item descriptions. Collaborated with Uber drivers to facilitate item recovery and provided clear, empathetic updates to customers. Managed customer expectations and concerns, ensuring professional and timely support while handling account and payment issues efficiently.

2I

Customer Service Representative

24/7 IntouchCX

Nov 2023 - Dec 2023 (1 month)

Served as the primary point of contact for customer inquiries, concerns, and service requests, managing order processing, returns, and exchanges. Maintained strong retail account relationships, providing updates on product availability and special offers. Addressed customer complaints with clear, empathetic resolutions and ensured timely, effective solutions to enhance overall service quality.

DL

Logistics Coordinator

Double Leap Logistics

May 2023 - Oct 2023 (5 months)

Monitored and tracked shipments in real-time using advanced tracking software, communicating with drivers, carriers, and customers to provide updates and resolve issues. Addressed transportation disruptions, delays, and missing shipments to minimize delivery impact. Scheduled truck drivers for package collection and freight deliveries, ensuring efficient logistics operations.

SO

Security/CCTV Operator

Shell Business Operation

Mar 2020 - Apr 2023 (3 years 1 month)

Monitored CCTV systems to ensure 24/7 surveillance of company premises, reporting and responding to security incidents in coordination with management and authorities. Conducted routine security checks and managed access control systems. Coordinated with security teams to address risks and emergencies, generating daily and weekly reports on surveillance activities and incidents.

Education

Degrees, certifications, and relevant coursework

NC

Negros Oriental State University - Guihulngan Campus

Bachelor of Science, Criminology

Activities and societies: Passed the Licensure Examination for Criminologists in June 2018

Completed a comprehensive curriculum in criminology. Successfully passed the Licensure Examination for Criminologists in June 2018.

Tech stack

Software and tools used professionally

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Ariel Villarmente - Customer Service Representative - TELUS International Philippines | Himalayas