Ariel Villarmente

Assisted customers with lost items during Uber rides, verifying ride details and item descriptions. Collaborated with Uber drivers to facilitate item recovery and provided clear, empathetic updates to customers. Managed customer expectations and concerns, ensuring professional and timely support while handling account and payment issues efficiently.

Served as the primary point of contact for customer inquiries, concerns, and service requests, managing order processing, returns, and exchanges. Maintained strong retail account relationships, providing updates on product availability and special offers. Addressed customer complaints with clear, empathetic resolutions and ensured timely, effective solutions to enhance overall service quality.

Monitored and tracked shipments in real-time using advanced tracking software, communicating with drivers, carriers, and customers to provide updates and resolve issues. Addressed transportation disruptions, delays, and missing shipments to minimize delivery impact. Scheduled truck drivers for package collection and freight deliveries, ensuring efficient logistics operations.

Monitored CCTV systems to ensure 24/7 surveillance of company premises, reporting and responding to security incidents in coordination with management and authorities. Conducted routine security checks and managed access control systems. Coordinated with security teams to address risks and emergencies, generating daily and weekly reports on surveillance activities and incidents.

Activities and societies: Passed the Licensure Examination for Criminologists in June 2018

Completed a comprehensive curriculum in criminology. Successfully passed the Licensure Examination for Criminologists in June 2018.