Rhina Mata Milicevic

Provided detailed information on services offered to clients, addressing inquiries, complaints, and suggestions. Resolved issues and guided customers on proper service usage.

Managed customer inquiries, complaints, and suggestions, providing detailed service information. Handled monetary refunds and guided customers on service usage.

Assisted the Chef de Partie in food preparation and production, ensuring quality and flavor while maintaining USPH sanitary standards. Managed ingredient orders, controlled inventory, and maintained required documentation.

Administered daily store operations, ensuring compliance with internal policies and achieving sales targets. Maintained visual presentation standards and optimal store conditions, and developed the store's gourmet product line.

Founded and managed the entire business operation, including organizing and catering events. Supervised inventory control, purchasing, and trained staff on food safety standards.

Developed new business by managing the complete sales cycle and providing ongoing client support. Successfully retained annual subscriptions and converted them into multi-year contracts.

Provided professional attention to clients and visitors, performing administrative and operational support tasks. Assisted in event organization, credential preparation, and managed marketing campaigns and account renewals.

Completed a comprehensive program in communications, gaining foundational knowledge and practical skills in various aspects of the field.

Undertook professional culinary training, developing expertise in various cooking techniques and kitchen operations.

Obtained certification in international gastronomy, enhancing knowledge of global culinary practices and diverse cuisines.

Achieved ServSafe certification, demonstrating proficiency in food safety and hygiene standards.

Completed certification in USPH standards, focusing on public health and sanitation protocols relevant to the hospitality industry.