At ELCafedeTere, I oversee daily restaurant operations, including staff management, inventory, and customer service standards. I also manage budgets and vendor relationships while developing marketing strategies to attract and retain customers.
At TELUSDigital, I led day-to-day operations as a Senior Operations Team Leader, monitoring service KPIs and implementing standard operating procedures. I partnered with senior management on capacity planning and process improvements, and coached team members.
As an Operations Team Leader and Tech Support Level 3, I supported customer service and technical operations, monitored quality, and handled escalated issues. I also contributed to operational projects, training initiatives, and technical and process documentation.
Earlier, I generated leads and closed sales as a Sales Account Manager, exceeding quarterly targets by 15%. At Concentrix, I provided technical support and sales assistance for Microsoft and Dell customers, and trained new employees in sales and customer service.
