Rhea-Lou Buslig - Customer Service Representative - Everise | Himalayas
Rhea-Lou BusligRB
Open to opportunities

Rhea-Lou Buslig

@rhealoubuslig

Experienced customer service representative with a passion for problem-solving.

Philippines

What I'm looking for

I am looking for a role in a dynamic team that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service representative with over 6 years of experience in both telecommunications and healthcare sectors. My journey has been marked by a commitment to providing compassionate care and personalized solutions to ensure customer satisfaction. I have honed my skills in resolving customer concerns, offering technical support, and making sales, all while maintaining a goal-oriented approach.

Throughout my career, I have taken on various roles, including mentoring and coaching new hires, ensuring they are well-prepared to deliver exceptional service. My experience includes handling supervisor calls, endorsing callbacks, and generating reports to enhance team performance. I am now eager to bring my expertise to a dynamic team where I can continue to grow and contribute to outstanding customer experiences.

Experience

Work history, roles, and key accomplishments

EV

Customer Service Representative

Everise

Sep 2024 - Apr 2025 (7 months)

Provided comprehensive customer service to patients and members within a healthcare account, addressing inquiries and resolving concerns. Demonstrated strong adherence to HIPAA regulations, ensuring the privacy and security of sensitive patient information.

SU

Customer Service Representative/Mentor/Coach

Sutherland

Feb 2019 - Aug 2024 (5 years 6 months)

Managed inbound and outbound customer service calls, proactively offering products and resolving complex issues to ensure customer satisfaction. Provided mentorship and coaching to new hires, including handling supervisor-level escalations and conducting callback endorsements to improve customer experience.

Education

Degrees, certifications, and relevant coursework

CU

Cagayan State University

Bachelor of Science, Legal Management

Completed a comprehensive curriculum focusing on legal principles and management practices. Gained foundational knowledge in various aspects of law and business administration.

Tech stack

Software and tools used professionally

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