Rhea-Lou Buslig
@rhealoubuslig
Experienced customer service representative with a passion for problem-solving.
What I'm looking for
I am a dedicated customer service representative with over 6 years of experience in both telecommunications and healthcare sectors. My journey has been marked by a commitment to providing compassionate care and personalized solutions to ensure customer satisfaction. I have honed my skills in resolving customer concerns, offering technical support, and making sales, all while maintaining a goal-oriented approach.
Throughout my career, I have taken on various roles, including mentoring and coaching new hires, ensuring they are well-prepared to deliver exceptional service. My experience includes handling supervisor calls, endorsing callbacks, and generating reports to enhance team performance. I am now eager to bring my expertise to a dynamic team where I can continue to grow and contribute to outstanding customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Everise
Sep 2024 - Apr 2025 (7 months)
Provided comprehensive customer service to patients and members within a healthcare account, addressing inquiries and resolving concerns. Demonstrated strong adherence to HIPAA regulations, ensuring the privacy and security of sensitive patient information.
Customer Service Representative/Mentor/Coach
Sutherland
Feb 2019 - Aug 2024 (5 years 6 months)
Managed inbound and outbound customer service calls, proactively offering products and resolving complex issues to ensure customer satisfaction. Provided mentorship and coaching to new hires, including handling supervisor-level escalations and conducting callback endorsements to improve customer experience.
Education
Degrees, certifications, and relevant coursework
Cagayan State University
Bachelor of Science, Legal Management
Completed a comprehensive curriculum focusing on legal principles and management practices. Gained foundational knowledge in various aspects of law and business administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Rhea-Lou?
You can contact Rhea-Lou and 90k+ other talented remote workers on Himalayas.
Message Rhea-LouFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
