Open to opportunities

Reyanna langevin

@reyannalangevin

Customer service & care management background, skilled in de-escalation and support, seeking a remote role where I can grow and make an impact.

United States

Message

What I'm looking for

I’m looking for a customer- and patient-centered role where I can resolve complex issues, de-escalate concerns, and use CRM/ticketing to deliver measurable support improvements. I value clear processes, empathy, and growth in care coordination.

My background is in customer service and family care management, where I’ve spent years helping people through stressful situations, making sure they feel heard, supported, and understood. I’m passionate about creating calm in chaos and finding real solutions for people. Outside of work, I spend most of my time with my kids, creating content, and focusing on personal growth and mental wellness. I’m currently looking for a remote role where I can continue to grow, stay consistent, and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Call Center Support Specialist

Accredo Health Group / Express Scripts / Cigna

Dec 2024 - Apr 2026 (1 year 4 months)

Handled high-volume inbound calls for prescription and care coordination, verifying insurance eligibility and resolving coverage issues. Documented interactions under HIPAA compliance and de-escalated patient concerns with clear, solution-focused support.

Patient Support HIPAA compliance Care Coordination Escalations

Family Care Manager

Neighbor to Family

May 2023 - Sep 2025 (2 years 4 months)

Managed a caseload of 13–15 clients, creating care plans and coordinating services across agencies. Conducted 2–3 weekly 30–60 minute check-ins and maintained detailed documentation while supporting clients through high-stress situations.

Case Management Service Coordination Documentation Relationship Building Multitasking

Customer Service Representative

Shiftsmart

Oct 2021 - Nov 2024 (3 years 1 month)

Managed high call volume across multiple accounts, resolving escalations and improving customer satisfaction. Tracked and resolved issues using ticketing systems while balancing script adherence with natural communication.

Customer Service Escalations Ticketing Systems Issue Tracking CRM Systems Documentation Scripting Adherence Customer Retention

Peer Support Specialist

Leapers, IRSC

Aug 2021 - Dec 2023 (2 years 4 months)

Provided one-on-one peer support and resource coordination, building rapport to increase engagement. Assisted with outreach, events, and communications for diverse individuals.

Peer Support Resource Coordination Relationship Building Outreach Communication event support Multitasking Documentation