Rex Murrieta
@rexmurrieta
Experienced IT support specialist delivering efficient Tier II support and automation.
United StatesWhat I'm looking for
I am an experienced IT support specialist with 15+ years in Tier II help desk and network administration, focused on resolving complex incidents across hybrid cloud and on-prem environments.
I have a strong track record using ServiceNow, Microsoft 365, Intune and PowerShell to automate routine tasks, improve resolution times, and strengthen security and compliance. I developed training materials and procedures that increased team resolution efficiency by 27% and supported infrastructure upgrades and cloud migrations.
My background includes LAN/WAN and Windows Server administration, endpoint management, and audit/risk activities. I am committed to timely, user-focused solutions and continuous improvement in operational reliability.
Experience
Work history, roles, and key accomplishments
Technical Support Rep II
Worldpay
Dec 2018 - Sep 2025 (6 years 9 months)
Provided Tier II support for hybrid environments using ServiceNow and ITIL practices, automated desktop tasks with PowerShell and improved team resolution efficiency by 27%. Strengthened security via endpoint protection, patch management, and audit support to reduce vulnerabilities.
Network Administrator
Club Z! In-Home Tutoring
Mar 2006 - Mar 2019 (13 years)
Managed LAN/WAN and Windows Server environments, led cloud migrations to improve scalability and reduce downtime, and implemented information security policies to strengthen compliance and reduce risk.
Technical Support - Stream
America Online
Jul 2005 - Mar 2006 (8 months)
Delivered first-contact end-user technical support resolving hardware, software, and connectivity issues and escalated complex incidents with documented troubleshooting for team knowledge sharing.
Education
Degrees, certifications, and relevant coursework
Simple Technology Solutions
Apprenticeship, Azure and AI
2022 - 2025
Completed an apprenticeship focused on Azure and AI technologies from 2022 to 2025.
ITT Tech
Bachelor's Degree, Information Systems Security
2008 - 2010
Earned a Bachelor's degree in Information Systems Security between January 2008 and 2010.
ITT Tech
Associate's Degree, Network Administration
2007 - 2008
Completed an Associate's degree in Network Administration between January 2007 and 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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