At Amazon, I investigate chargeback cases, account-takeover incidents, and suspicious payment activity. I review transaction patterns and account history, document evidence-based findings, and apply established procedures to support account reinstatement or closure decisions.
At Copart, Hyderabad, I reviewed bidder licenses and supporting documents, while assisting customers with registration and payment queries. At HSBC, I contacted customers about disputed credit card transactions, recorded case details, and assisted with chargeback-related enquiries.
