Bathula Meghana
@bathulameghana
I investigate payment fraud, manage chargebacks, and strengthen AML and transaction-monitoring compliance.
IndiaWhat I'm looking for
I've managed end-to-end debit card chargebacks, fraud investigations, and dispute cases across Visa, Mastercard, and RuPay networks at Wipro. As an SME, I resolved complex client issues, mentored team members, and consistently met SLA, productivity, and quality targets.
At HCL Technologies, I supported transaction monitoring, fraud checks, AML/KYC verification, high-risk escalations, reporting, and audit documentation. I bring 7+ years of payments risk, suspicious activity detection, customer due diligence, and process-improvement experience.
Experience
Work history, roles, and key accomplishments
Supported card operations, transaction monitoring, and payments risk processes with focus on accuracy, compliance, and timely delivery. Reviewed suspicious transactions, performed fraud checks, and escalated high-risk cases.
Managed end-to-end chargeback and dispute management including fraud and non-fraud cases across Visa, Mastercard, and RuPay networks. Conducted fraud investigations, transaction risk analysis, and monitored suspicious patterns.
Training Executive
Ola Fleet Technologies
Jan 2019 - Dec 2020 (1 year 11 months)
Delivered structured training programs for new joiners, designed evaluations, prepared performance reports, and provided feedback to improve individual and team performance.
Executive (Tele-calling)
Pisces e-Services
Jan 2018 - Dec 2019 (1 year 11 months)
Managed customer queries, ensured timely issue resolution, and achieved targets in customer engagement and retention.
Junior Executive (MIS)
Synchro Serve Global Solutions Pvt. Ltd
Jan 2018 - Jun 2018 (5 months)
Maintained MIS reports, tracked training progress, and supported administrative activities for project delivery.
Education
Degrees, certifications, and relevant coursework
Anurag Group of Institutions
Bachelor of Technology, Computer Science and Engineering
2013 - 2017
Completed a Bachelor of Technology in Computer Science and Engineering from 2013 to 2017.
Sri Chaitanya College
Intermediate, Mathematics, Physics, and Chemistry
2011 - 2013
Completed Intermediate in Mathematics, Physics, and Chemistry from 2011 to 2013.
Mallareddy Institute of Management & Sciences
Master of Business Administration, Management
Pursued an MBA at Mallareddy Institute of Management & Sciences.
Neo Royal High School
Secondary School Certificate, General Studies
Completed Secondary School Certificate (SSC) at Neo Royal High School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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