BFBaby Fatim
@babyfatim
Customer support and compliance specialist focused on fraud risk management.
IndiaWhat I'm looking for
I am a detail-oriented customer support and financial crime specialist with 2.5 years of hands-on experience in fraud risk management, compliance monitoring, and business operations within financial services and e-commerce.
I have delivered chargeback and payment-dispute support, conducted transaction monitoring for APP/ATO/payment fraud, and prepared error-free compliance documentation and reports using Salesforce and Zendesk.
I partner with international compliance, fraud, and risk teams to strengthen operations, maintain regulatory alignment, and meet SLA and KPI targets while managing multiple high-priority cases.
I bring cross-functional collaboration, data-driven decision making, and strong operational discipline—supported by certifications in customer service, negotiation, and workplace management—to help organizations prevent financial crime and improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
TTEC India
Feb 2023 - Present (2 years 11 months)
Provided business and compliance support for chargebacks, payment disputes and fraud investigations, maintaining SLA/KPI standards and producing error-free case documentation in Salesforce and Zendesk.
Senior Quality Analyst
Convergys/Concentrix
Apr 2015 - Aug 2016 (1 year 4 months)
Evaluated agent performance and led calibration meetings, improving quality alignment by 30% and raising team quality scores by 18% through targeted feedback and process improvements.
Quality Analyst
MK / Hyper Quality
Jun 2013 - Apr 2015 (1 year 10 months)
Analyzed call data to identify service gaps and error trends, facilitated client calibration calls and reduced call error rates by 22% through monitoring and guidance.
Education
Degrees, certifications, and relevant coursework
GBTU
Master of Business Administration, Business Administration
Completed an MBA at GBTU in Uttar Pradesh focusing on business support and compliance-related skills.
IUIntegral University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications providing foundational IT and analytical skills applied to business operations.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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