At Revolut, I investigated payment disputes, chargebacks, and transaction flows, supporting accurate fund allocations and adherence to turnaround SLAs.
I also analyzed anomalous transactions and processed suspicious transaction reviews, KYC validations, and risk-based escalations. I handled regulatory data requests in line with data privacy requirements.
At Amazon, I resolved seller partner cases across Europe, North America, and Far East marketplaces, investigating account protection breaches, financial disbursements, and compliance escalations. I conducted merchant KYC and identity verification workflows.
In another Amazon role, I monitored customer transactions across automated retail systems and was recognized as Performer of the Year. I also served as a Subject Matter Expert, mentoring newer analysts on transaction review protocols and escalation processes.
