RMRennel Paulo Maala
@rennelpaulo
Experienced IT service engineer specializing in hardware troubleshooting and customer-focused technical support.
PhilippinesWhat I'm looking for
I am an IT service engineer with hands-on experience diagnosing, repairing, and maintaining computer systems, printers, and copier hardware while delivering prompt, customer-focused support. I have progressed through roles in-house and in field service, improving customer satisfaction by resolving technical issues and performing site surveys to ensure system readiness.
My technical strengths include computer system servicing, networking, Windows Server administration, and functional knowledge of Odoo. I am committed to clear communication, efficient problem solving, and continuous learning to support reliable operations and client needs.
Experience
Work history, roles, and key accomplishments
Service Engineer
IT Avenue
Jun 2022 - Present (3 years 7 months)
Analyze, troubleshoot, and repair hardware and software issues, improving customer satisfaction by providing prompt technical solutions and conducting site surveys for infrastructure readiness.
Sales Technician
IT Avenue
Jun 2021 - Jan 2022 (7 months)
Installed, configured, and tested copier hardware for clients, demonstrated product functionality, and diagnosed/resolved technical issues pre- and post-sale to support deployments.
Inhouse Technician
IT Avenue
Jan 2021 - Jun 2021 (5 months)
Diagnosed and repaired printer and copier failures, replaced internal components, performed firmware updates and calibrations to restore print quality and reliability.
Education
Degrees, certifications, and relevant coursework
Southern Luzon State University - DTLC Lucena Campus
Bachelor in Industrial Technology, Computer Technology
Completed a Bachelor in Industrial Technology majoring in Computer Technology, awarded in May 2019.
Talipan National High School
High School Diploma, Secondary Education
Completed secondary education, graduating in March 2015.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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