Open to opportunities

Win Villanueva

@winvillanueva

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Dynamic Service Desk Analyst excelling in troubleshooting and user support.

Philippines

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What I'm looking for

I am seeking a role that fosters teamwork and allows me to enhance user satisfaction through effective IT support.

I am a dynamic Service Desk Analyst with a proven track record in troubleshooting and user support. Leveraging my strong problem-solving abilities and expertise in today's modern technology, I enhance operational efficiency and user satisfaction. My experience spans various roles in IT service management, where I have consistently delivered exceptional service in fast-paced environments.

Currently, I work as an IT Service Desk Analyst at CGI Philippines, where I manage user accounts, troubleshoot software and hardware issues, and assist with employee onboarding and offboarding. My previous roles at Concentrix and Atos Information Technology Corp. have equipped me with a diverse skill set, including network configuration and application support, allowing me to effectively address user needs and improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

IT Service Desk Analyst

Current

CGI Philippines

Jun 2024 - Present (11 months)

Provided comprehensive IT support, including password resets via Active Directory and troubleshooting MSO365 and internal applications. Managed user accounts in Okta and Gsuite, assisted with Dropbox and Adobe issues, and handled employee onboarding/offboarding.

Active Directory VPN Okta G Suite Dropbox Adobe

Retail Service Desk Analyst

Concentrix

Mar 2019 - May 2020 (1 year 2 months)

Troubleshot POS hardware and software issues, performed password resets, and configured network and receipt printers. Provided essential support for network connectivity problems.

Password Resets POS Hardware Network Printer Configuration Receipt Printer Configuration

IT Service Desk Analyst

Atos Information Technology Corp.

Jun 2018 - Jan 2019 (7 months)

Addressed computer hardware and software issues, installed and troubleshot MSO365, and managed office printers. Provided basic troubleshooting for network connectivity problems.

Printer Troubleshooting

Education

Degrees, certifications, and relevant coursework

AMA Computer Learning Center

Diploma, Networking and Telecommunication Technology

Focused on the principles and practices of networking and telecommunication systems. Gained hands-on experience with various technologies and protocols essential for modern communication infrastructures.