RSroehl subido
@roehlsubido
Results-driven IT Support Engineer with expertise in device management.
PhilippinesWhat I'm looking for
I am a results-driven IT Support Engineer with a strong background in device management, system administration, and troubleshooting across both Windows and Mac OS environments. My commitment to service excellence has been recognized throughout my career, and I am dedicated to providing top-tier technical support to users.
Currently, I work as an IT Support Engineer at Hello Connect Inc., where I manage onboarding and offboarding processes, monitor IT tickets to meet SLA requirements, and assist users with both MacOS and Windows devices. I take pride in creating standard operating procedures that enhance team efficiency and improve user experience.
With certifications in Cybersecurity and Google Workspace, I continuously seek to expand my skill set and stay updated with the latest technologies. I am passionate about delivering exceptional support and contributing to a collaborative team environment.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Hello Connect Inc.
Dec 2022 - Present (2 years 5 months)
As an IT Support Engineer, I manage device onboarding and offboarding, monitor IT tickets to meet SLA requirements, and provide technical support for both Windows and Mac OS users. I also assist in asset deployment and create standard operating procedures for the team.
Desktop Support Specialist
Altair Global Solution Co.
Oct 2021 - Nov 2022 (1 year 1 month)
In my role as a Desktop Support Specialist, I monitored IT tickets, assisted users with Windows devices, and ensured compliance with SLA requirements while providing onsite support.
Desktop Support Intern
HCL Technologies Philippines Inc.
Mar 2018 - Mar 2018 (0 months)
As a Desktop Support Intern, I assisted users in troubleshooting devices and supported mentors with their helpdesk tickets, gaining valuable hands-on experience in IT support.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Makati
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology major in Network Administration.
ACAMA Computer Learning Center
Associate Degree, Network Telecommunication Technology
Associate in Network Telecommunication Technology (NTT).
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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