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Nidz Vilar

@nidzvilar

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Field Service Specialist and Technical Support Analyst focused on improving operational insight.

Philippines

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What I'm looking for

I seek a technical support or field service role where I can apply EV charging, troubleshooting, and analytical skills in a collaborative, process-driven team focused on operational improvement.

I am a Field Service Specialist and Technical Support Analyst with hands-on experience supporting EV charging station deployments and debugging complex technical issues.

Since 2021 I have performed remote and on-site troubleshooting, verified issues using Kibana and OCPP, completed technical reports, and coordinated repairs and inventory to keep operations running smoothly.

I bring strong customer-service orientation, project-management experience, and proficiency in Microsoft and Adobe products, Elastic, Zendesk, and NetSuite, combined with practical knowledge of network and software security practices.

I am a supportive, detail-oriented team player who communicates clearly with customers and field teams, streamlines processes, and drives resolutions that improve operational insight.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Analyst

Current

Inspiro Relia Inc.

May 2021 - Present (4 years 8 months)

Provided technical support and remote troubleshooting for EV charging stations, using Kibana and OCPP to diagnose issues and coordinating with field service representatives to resolve faults and complete job reports.

Kibana Customer Service Zendesk NetSuite Microsoft Office

Technical Support Engineer

Inspiro Relia Inc.

Nov 2020 - May 2021 (6 months)

Delivered hands-on technical support and field service for client systems, completed equipment repairs and maintenance, managed inventory and supplies, and produced service documentation to improve operational readiness.

Field Services Troubleshooting Inventory Management Technical Documentation Remote Support

Education

Degrees, certifications, and relevant coursework

Negros Oriental State University

Bachelor of Science, Computer Engineering

2014 - 2019

Completed a Bachelor of Science in Computer Engineering at Negros Oriental State University, focusing on computer engineering principles and practical technical skills.