Steven Karl Nalagon
@stevenkarlnalagon
IT technician and CAD operator experienced in technical support, networking, and system servicing.
PhilippinesWhat I'm looking for
I am an IT technician and CAD operator with vocational certifications in Computer System Servicing NC II and Technical Drafting NC II, and tertiary training in Computer and Consumer Electronics with Broadband Technology.
I have hands-on experience installing, configuring, and maintaining computer systems, networks, servers, printers, and domain/Microsoft accounts, and I am oriented in Microsoft Office and AutoCAD.
My practical training includes 400 hours in a technical department at PLDT-PHILCOM, and my work history covers roles as Service Engineer/IT, Customer Engineer/ATM machine CE and tech support, and administrative support.
I seek to contribute reliable technical support, troubleshooting skills, and practical CAD ability to a team, whether in part-time or full-time capacities, with a strong focus on customer service and operational uptime.
Experience
Work history, roles, and key accomplishments
Service Engineer / IT
Smits, Inc
Provided on-site IT service and engineering support for Bank of Commerce systems, performing hardware maintenance, troubleshooting, and installations to maintain uptime and service levels.
Admin / DDS
FDMI Corporation
Performed administrative duties and supported department data and document services, managing records and assisting operational workflows to improve office efficiency.
PLTechnical Trainee
PLDT-Philcom
Completed 400 hours of technical on-the-job training in PLDT technical department, gaining hands-on experience in network setup, maintenance, and customer-facing technical support.
Customer Engineer
Action Labs
Served as ATM machine customer engineer and technical support at NCR Atleos, conducting preventive maintenance, fault diagnosis, and on-site repairs to ensure ATM availability.
Education
Degrees, certifications, and relevant coursework
SOSTI College Cagayan de Oro
Diploma, Computer and Consumer Electronics with Broadband Technology
2016 - 2018
Studied Computer and Consumer Electronics with Broadband Technology from 2016 to 2018.
Alternative Learning System (ALS), Villanueva
Secondary Education Certificate, Secondary Education
2010 - 2011
Completed secondary education through the Alternative Learning System during SY 2010–2011.
TESDA
Technical Certificate, Vocational Training
Completed TESDA certifications in Computer System Servicing NC II, Technical Drafting NC II, and Driving NC II.
Looc Elementary School
Primary School Certificate, Primary Education
2000 - 2006
Completed primary education at Looc Elementary School from 2000 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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