Anthea Navia
@antheanavia
IT Support Engineer delivering reliable L1/L2 technical solutions.
PhilippinesWhat I'm looking for
I am an IT Support Engineer with hands-on experience delivering L1 and L2 support across hardware, software, cloud and networking environments.
I have provided daily technical assistance and remote desktop setups, managed device onboarding and account provisioning, and administered Azure AD/Entra and Intune to maintain secure access.
My background includes supporting global end-users, troubleshooting backup systems (Datto, Cove), handling tickets via ServiceNow and Autotask, and performing basic VOIP and network diagnostics.
I focus on minimizing downtime and improving user satisfaction through timely escalation, clear documentation and consistent follow-through on incidents and routine system maintenance.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Techno Global Team
May 2024 - Present (1 year 8 months)
Provide daily L1/L2 IT support and onboarding for users, performing remote desktop setups, device provisioning, and troubleshooting dental-specific tools to minimize downtime and ensure secure access.
DTProvided L2 remote technical support to global end-users, managed Azure AD and O365 tasks, assisted in device and network troubleshooting, and maintained internal communications to improve operational efficiency.
DTDelivered first-line support for hardware, software, and user accounts, produced EOD reports and incident logs, and escalated tickets via ServiceNow to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
PPPolytechnic University of the Philippines
Bachelor of Science, Computer Science
2015 - 2020
Completed a Bachelor of Science in Computer Science program with coursework in software, networking, and systems administration from 2015 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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