Eunice Duncan
@euniceduncan
Customer-focused professional with expertise in e-commerce support.
What I'm looking for
I am a customer-focused and results-driven professional with hands-on experience in customer service, administrative support, and digital communication. My journey in the e-commerce sector has equipped me with the skills to effectively manage customer inquiries, resolve issues, and enhance overall satisfaction. I pride myself on being tech-savvy, highly organized, and a fast learner, which allows me to adapt quickly to new challenges.
Throughout my career, I have successfully handled customer support roles, notably as an E-commerce Support Assistant and Customer Support Specialist. I have maintained a high customer satisfaction rating by resolving an average of 40+ support tickets daily and collaborating with internal teams to improve support workflows. My experience also includes leading telemarketing efforts that contributed to a significant increase in client retention, showcasing my ability to drive results in a competitive environment.
Experience
Work history, roles, and key accomplishments
E-commerce Support Assistant
Freelance
Jan 2024 - Dec 2024 (11 months)
Managed customer inquiries, returns, and order updates via Shopify admin panel. Supported promotional campaigns and resolved checkout issues, ensuring smooth customer experience.
Customer Service & Admin Intern
Medcure Healthcare Ltd
Jun 2024 - Oct 2024 (4 months)
Resolved customer inquiries via phone and email, achieving a 95% satisfaction rate. Maintained order tracking, delivery coordination, and invoice follow-ups using QuickBooks.
Customer Support Specialist
Freelance
Jan 2022 - Dec 2023 (1 year 11 months)
Provided customer service through Zendesk, handling tickets, live chats, and email inquiries for e-commerce clients. Resolved an average of 40+ support tickets daily, maintaining a 90%+ customer satisfaction rating.
Education
Degrees, certifications, and relevant coursework
KCA University
Bachelor of Commerce, Marketing
Pursued a Bachelor of Commerce with a specialization in Marketing. Expected to graduate in November 2024.
Bahati Girls Secondary School
KCSE, General Studies
Grade: B-
Completed the Kenya Certificate of Secondary Education (KCSE) with a grade of B-. Focused on a broad curriculum during secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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