Eunice Duncan

I am a customer-focused and results-driven professional with hands-on experience in customer service, administrative support, and digital communication. My journey in the e-commerce sector has equipped me with the skills to effectively manage customer inquiries, resolve issues, and enhance overall satisfaction. I pride myself on being tech-savvy, highly organized, and a fast learner, which allows me to adapt quickly to new challenges.

Throughout my career, I have successfully handled customer support roles, notably as an E-commerce Support Assistant and Customer Support Specialist. I have maintained a high customer satisfaction rating by resolving an average of 40+ support tickets daily and collaborating with internal teams to improve support workflows. My experience also includes leading telemarketing efforts that contributed to a significant increase in client retention, showcasing my ability to drive results in a competitive environment.