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Eunice Duncan

@euniceduncan

Customer-focused professional with expertise in e-commerce support.

Kenya
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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a dynamic team environment.

I am a customer-focused and results-driven professional with hands-on experience in customer service, administrative support, and digital communication. My journey in the e-commerce sector has equipped me with the skills to effectively manage customer inquiries, resolve issues, and enhance overall satisfaction. I pride myself on being tech-savvy, highly organized, and a fast learner, which allows me to adapt quickly to new challenges.

Throughout my career, I have successfully handled customer support roles, notably as an E-commerce Support Assistant and Customer Support Specialist. I have maintained a high customer satisfaction rating by resolving an average of 40+ support tickets daily and collaborating with internal teams to improve support workflows. My experience also includes leading telemarketing efforts that contributed to a significant increase in client retention, showcasing my ability to drive results in a competitive environment.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

KCA University logoKU

KCA University

Bachelor of Commerce, Marketing

Pursued a Bachelor of Commerce with a specialization in Marketing. Expected to graduate in November 2024.

BS

Bahati Girls Secondary School

KCSE, General Studies

Grade: B-

Completed the Kenya Certificate of Secondary Education (KCSE) with a grade of B-. Focused on a broad curriculum during secondary education.

Tech stack

Software and tools used professionally

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Eunice Duncan - E-commerce Support Assistant - Freelance | Himalayas