Renee User

I’m a customer service and technical support professional with 10+ years of customer-facing experience across call centers, food service, and bookkeeping support. I focus on resolving customer issues efficiently while keeping communication clear and reliable.

Most recently at Concentrix / QuickBooks (Aug 2023 – Feb 2024), I delivered support through phone and email while handling billing and technical issues. I also managed bookkeeping functions including AP/AR, payroll, reconciliations, and financial reporting in QuickBooks.

I’m comfortable owning high-volume workflows and collaborating across teams to resolve escalations and improve service quality. I supported onboarding and product knowledge training for new employees to help them ramp up quickly.

Earlier roles like deli worker and cashier reinforced my ability to work fast, stay organized, and maintain standards in customer-facing environments. I bring that same attention to accuracy—whether I’m supporting orders, payments, or accounts.