Krishauna Hoskins
@krishaunahoskins
Customer service specialist with 8+ years in technical support.
United StatesWhat I'm looking for
I am a customer service professional with 8+ years of experience supporting residential and commercial accounts, specializing in billing, payments and technical troubleshooting. I navigate multiple systems, troubleshoot TV equipment, internet service and mobile devices, and handle escalations with empathy.
I prioritize integrity when working with sensitive information and consistently deliver accurate data entry and account updates. I bring strong communication, multitasking and a customer-first mindset to roles where I can improve customer experiences and resolve issues efficiently.
Experience
Work history, roles, and key accomplishments
Cashier/Customer Service
Gate Petroleum Company
Managed cashier duties, including scanning and stocking store items from deliveries. Responsible for maintaining cleanliness and organization within the store and freezer areas.
Advanced Account Support Agent
Dish Network
Assisted customers with payment processing, billing inquiries, and troubleshooting TV equipment. Gained experience managing commercial accounts and resolving complex issues.
Customer Service Representative
IBEX GLOBAL
May 2021 - Present (4 years 3 months)
Provided customer support for billing questions, plan optimization, and payment processing. Guided customers through online account setup, processed orders, and managed escalated calls.
Customer Service Representative
Conduit Global
May 2020 - Present (5 years 3 months)
Assisted customers with a range of billing and technical issues. Provided comprehensive support to resolve inquiries efficiently and effectively.
Cashier/Customer Service
Harris Teeter
Jan 2019 - Present (6 years 7 months)
Provided customer service and handled cashier responsibilities. Ensured a positive shopping experience for all customers.
Customer Service Representative
Conduent
Jul 2018 - Present (7 years 1 month)
Managed incoming calls, addressing billing questions and providing technical support for mobile devices. Performed data entry and ensured high-quality customer service.
Expeditor/Cashier/Cleaner
Taco Bell
May 2011 - Present (14 years 3 months)
Performed multiple tasks including taking orders, preparing drinks, and expediting food. Managed cash transactions, maintained cleanliness, and handled dishwashing duties.
Education
Degrees, certifications, and relevant coursework
Unknown
High School Diploma or GED, General Studies
Completed high school education, obtaining a diploma or GED.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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