At Dunkin', I prioritize guest satisfaction, respond to specific needs, and resolve problems with a sense of urgency while delivering quality food and beverages.
As Shift Manager, I hold myself accountable for shift responsibilities, ensure tasks are completed, and support the training of other team members.
At American Specialty Health, I handled inbound and outbound calls and emails, assisted customers with questions, and captured practitioner complaints for resolution or referral.
At Concentrix, I supported customers across projects including Cabela's/Bass Pro Shop, TurboTax, and QuickBooks. I troubleshot software issues, processed orders, managed accounts, and handled billing questions through calls and live chat.
