At Lightspeed Commerce, I guide retail businesses through SaaS implementation, from discovery and requirements gathering to configuration, data migration, training, and launch. I partner with business owners to understand their operational needs and adapt implementation strategies to support software adoption.
Before moving into implementation, I supported customers at Lightspeed Commerce and StoreHub, where I handled technical support and merchant care. As Merchant Care Team Lead at StoreHub, I coached the team, monitored KPIs, and managed complex merchant escalations.
