Looking for a job

Vhanvenalle User

@vhanvenalleuser

Message

I lead SaaS onboarding and implementation programs that accelerate adoption and successful customer go-lives.

Philippines

Message

What I'm looking for

I'm looking to lead SaaS onboarding, implementation, and customer adoption work where I can improve workflows, align stakeholders, train users, and accelerate time-to-value.

I'm currently leading end-to-end onboarding and implementation projects at Lavu Inc. for restaurant and hospitality clients adopting cloud-based POS solutions.

I serve as the primary point of contact from contract execution through go-live, delivering virtual training, implementation planning, stakeholder alignment, and adoption support. I partner with Sales, Technical Support, and Implementation teams to drive successful customer outcomes.

Previously, I managed enterprise real estate software onboarding at RealPage PH and coordinated software implementation, training, and go-live readiness at Tribute Technology. Across these roles, I've maintained project timelines, supported platform adoption, and kept stakeholders engaged.

My background also includes more than a decade at Reed Elsevier SharedServices, where I led coaching and performance improvement initiatives, analyzed CSAT and service trends, and contributed to Lean Six Sigma improvements. I use AI-enabled tools and operational discipline to improve workflows and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Coordinator

Current

Lavu Inc.

Aug 2025 - Present (1 year 1 month)

Lead end-to-end onboarding and implementation projects for restaurant and hospitality clients adopting cloud-based POS solutions. Serve as primary point of contact from contract execution through successful go-live, delivering virtual training and adoption support.

Customer Onboarding SaaS Implementation Project Coordination virtual training Stakeholder Management Salesforce HubSpot Jira Zendesk Intercom Slack Microsoft Office Zoom Google Meet

Coach Product Specialist

Reed Elsevier Shared Services

Jan 2011 - Dec 2022 (11 years 11 months)

Led coaching and performance improvement initiatives. Analyzed customer feedback, CSAT metrics, and service trends while supporting enterprise customers across multiple communication channels and contributing to Lean Six Sigma projects.

Coaching Performance Improvement Customer Feedback Analysis CSAT Metrics Lean Six Sigma Enterprise Customer Support

Customer Sales Representative

Sitel (Foundever)

Jan 2006 - Dec 2011 (5 years 11 months)

Managed high-volume customer interactions while exceeding service standards. Supported sales objectives and customer retention initiatives.

Customer Service Sales Support Customer Retention High Volume

Client Onboarding Specialist

RealPage PH

Managed onboarding of property management organizations onto enterprise real estate software. Delivered training, implementation consulting, and adoption support while maintaining project timelines and customer satisfaction.

Customer Onboarding Enterprise Software Training Implementation Consulting Customer Satisfaction Project Management

Project Coordinator

Tribute Technology

Coordinated onboarding projects and software implementations. Facilitated customer training and go-live readiness activities to ensure smooth platform adoption and stakeholder engagement.

Project Coordination Software Implementation Customer Training Go Live Readiness Stakeholder Engagement