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@kimhedelyncaballa
Shopify expert and customer-support leader specializing in technical, dealer, and admin solutions.
PhilippinesI am a Shopify expert and seasoned customer-support leader with experience as a Transition Coach - Transition Team Leader at Concentrix, Technical Support Engineer at CSS Corp, and Dealer Support at Sunpower. I specialize in chat and email support, e-commerce store management, order processing, and technical troubleshooting.
I have been recognized as TOP AGENT (Mar–Oct 2019), TOP AGENT 2020-2021, and YTD MVP 2017-2021, and bring strengths in coaching, CRM (Oracle, Salesforce), Microsoft Office, Canva, SEO-friendly product descriptions, image editing, and AI-assisted content creation using ChatGPT. I collaborate cross-functionally with logistics, sales, and customer service to resolve escalations, improve performance and drive store visibility and sales.
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Work history, roles, and key accomplishments
Sunpower
Jan 2022 - Jan 2024 (2 years)
Managed dealer sales orders and monitored fulfillment to ensure on-time delivery while resolving partner and customer complaints per company guidelines. Conducted sales data analysis, supported Shopify store operations, and collaborated with logistics and customer service to improve order accuracy.
CCCSS Corp
Jan 2021 - Jan 2022 (1 year)
Troubleshot and resolved internet hardware and software issues including modems and routers, handled service activations and outages, and processed account-related concerns to restore service. Collaborated with internal teams to ensure smooth service delivery and customer satisfaction.
COProvided real-time chat support and coached/onboarded agents, serving as escalation SME during transitions and improving team readiness. Trained agents across customer service, sales, technical troubleshooting, and billing processes.
Degrees, certifications, and relevant coursework
Bachelor in Secondary Education, Secondary Education
2024 - 2025
Pursuing a Bachelor in Secondary Education at San Carlos College during 2024–2025.
SUBachelor of Science, Information Technology
2011 - 2016
Earned a Bachelor of Science in Information Technology from Saint Louis University from 2011 to 2016.
High School Diploma, Special Program for the Arts
2007 - 2011
Completed the Special Program for the Arts at Baguio City National High School from 2007 to 2011.
Software and tools used professionally
PhilippinesYou can contact Kim Hedelyn and 90k+ other talented remote workers on Himalayas.
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